Do you have a complaint with a company,but are not sure how to complain. Here is the best guideline.First and foremost, know your rights! You should know exactly what rights you have in order to receive a refund or an exchange. Second, do not wait, when you know there is a problem, contact customer service. third, write your complaint in the form of a letter. Be sure to explain the problem and if possible include any and all photos to help you with your explanation.
If none of the above gets you any satisfaction, it is now time to contact the trade association or regulatory organization. They will be able to direct you to a dispute resolution service. Last, but certainly not least contact the Trading Standards office where you can receive free advice and help.
